SereneSassySoul offers wellness education, herbal and aromatherapy support, Heart Flow guidance, and creative resources. These services and products are not medical or mental health treatment, and we do not diagnose or cure conditions. Please consult a licensed provider for medical or mental health concerns.

SereneSassySoul offers a SAFE SPACE for:

• Sharing experiences without judgement.

• Building a support system with like-minded, like-hearted Souls.

• Fostering connection, expression, growth, healing, trauma release.

• Healing on your terms.

• One-on-One Heart Flow Sessions as well as group sessions; your choice.

• Herbal Helpers focusing on re-balancing your nervous system, also supporting your Mind, Heart, Body and Soul.

• Learning how to regulate (NOT suppress) your emotions.

You can contact us as follows and we will respond to you within 48 hours. Thank you.

1. Complete website Let’s Connect form.

2. eMail: info@SereneSassySoul.com

3. Phone/Text Message: 828-222-0428

Code of Ethics

Purpose: SereneSassySoul exists to support whole self-care through education, gentle guidance, and soulful creative work. This Code of Ethics explains how we serve with integrity, safety, and respect.

1) Do No Harm

• We prioritize safety, consent, and emotional well-being in every interaction.

• We do not pressure, shame, manipulate, or use fear-based language to influence decisions.

• We encourage clients to move at a pace that feels regulated and sustainable.

2) Scope of Practice and Clear Boundaries

• Heart Flow guidance is coaching and supportive guidance—not psychotherapy, diagnosis, or medical treatment.

• Herbalism and Aromatherapy are educational and supportive wellness practices and are not a substitute for medical care.

• We do not diagnose conditions, prescribe medications, or claim to cure disease.

• When a client’s needs are outside our scope, we recommend seeking support from a qualified licensed professional.

3) Informed Consent

• We explain what a service is (and is not), what clients can expect, and how to use products safely.

• We obtain consent before discussing sensitive topics and respect a client’s right to pause, decline, or stop at any time.

• We communicate policies (pricing, scheduling, cancellations, and refunds) clearly and in advance.

4) Confidentiality and Privacy

• We respect client privacy and treat personal information as confidential.

• We only share information if:

  • the client provides written permission, or

  • we are legally required to do so, or

  • there is a credible risk of harm to self/others.

• We protect client data by minimizing what we collect and storing it responsibly.

5) Trauma-Informed, Nervous-System-Aware Care

• We create a calm, supportive environment rooted in safety and choice.

• We do not force emotional disclosure or “breakthroughs.”

• We offer grounding options, gentle pacing, and permission to take breaks.

6) Respect, Dignity, and Inclusion

• We honor each client’s autonomy, identity, culture, spirituality, and lived experience.

• We serve without discrimination and do not impose personal beliefs.

• We use respectful language and invite clients to define what wellness means for them.

7) Product Integrity and Safety (Herbalism + Aromatherapy)

• We prioritize quality sourcing and safe handling practices.

• We provide clear ingredient lists, usage instructions, and reasonable cautions.

• We encourage patch tests for topical products and careful use around children/pets.

• We encourage clients to consult a clinician before using products if pregnant, nursing, managing chronic illness, taking medications, or under medical supervision.

8) Transparency and Honest Marketing

• We do not make exaggerated claims, promise guaranteed outcomes, or use misleading testimonials.

• We distinguish personal experience from evidence-based information.

• We communicate pricing, package terms, and product limitations clearly.

9) Professionalism, Referrals, and Collaboration

• We maintain professional, respectful communication and reliable scheduling.

• If someone needs clinical, legal, or crisis-level support, we refer out and encourage appropriate resources.

• We welcome collaboration when it benefits the client and is consented to.

10) Conflict of Interest and Power Dynamics

• We avoid relationships or situations that blur boundaries, exploit trust, or create dependence.

• We do not use a client relationship for personal gain beyond agreed services.

• We do not engage in coercive sales, guilt-based upsells, or emotional pressure.

11) Cultural Respect and Ethical Herbalism

• We honor the roots of plant medicine and avoid appropriating sacred practices.

• We aim to learn continuously, cite sources where appropriate, and respect traditional lineages.

• We support sustainable practices and responsible consumption.

12) Creative Ethics (Journaling + Authorship)

• We respect intellectual property—our own and others’.

• We do not plagiarize, misrepresent authorship, or present others’ work as our own.

• Client stories are never shared publicly without explicit written permission.

• Journaling prompts and content are intended for self-reflection and empowerment, not diagnosis or treatment.

13) Continuous Learning and Accountability

• We are committed to ongoing education, skill-building, and ethical refinement.

• We welcome feedback and will repair harm when possible through accountability, clarity, and respectful communication.

SereneSassySoul respects your privacy and will never share or sell any of your information. All website transactions and payment processing hardware are secure and updated as required. Your payment information is not stored unless you add this information to your personal account. We respect client privacy and treat personal information as confidential. We protect client data by minimizing what we collect and storing it responsibly.

For safety and hygiene reasons, SereneSassySoul cannot accept returns or issue refunds on herbal or aromatherapy products once the safety seal has been broken.

If we make a processing error or your order arrives incorrect or defective, we will gladly make it right. Please inspect your items upon delivery and contact us within 48 hours of receipt if there is any issue. When an error is ours, SereneSassySoul will authorize the return or replacement and cover return shipping costs.m description

Rescheduling & Cancellations — 45-Min Heart Flow Sessions

I understand that life happens. If you need to reschedule or cancel your 45-minute Heart Flow Session, please provide at least 72 hours notice.

To reschedule, please contact me via email or text (or submit a message through the Let’s Connect form) with your name and 2–3 alternate times that work for you.

• Requests made with 72+ hours notice may be rescheduled at no charge.

• Changes made with less than 72 hours notice will incur a $25 rescheduling fee.

• Sessions missed without notice may be considered forfeited; no refund.

Thank you for honoring my time and energy—this helps me hold space with care and integrity.Rescheduling & Cancellations — 45-Min Heart Flow Sessions

I understand that life happens. If you need to reschedule or cancel your 45-minute Heart Flow Session, please provide at least 72 hours notice.

To reschedule, please contact me via email or text (or submit a message through the Let’s Connect form) with your name and 2–3 alternate times that work for you.

• Requests made with 72+ hours notice may be rescheduled at no charge.

• Changes made with less than 72 hours notice will incur a $25 rescheduling fee.

• Sessions missed without notice may be considered forfeited.

Thank you for honoring my time and energy—this helps me hold space with care and integrity.

Payments

SereneSassySoul uses PayPal and Stripe to process secure payments. Please note that payments may occasionally take a few business days to clear. Orders are not processed until payment has cleared.

Because SereneSassySoul AromaHerbal Delights are handcrafted after your order is placed, changes or cancellations cannot be made once an order has been finalized. Please review your cart carefully before completing checkout.

If there is an issue processing your payment, we will contact you as soon as possible. If we do not receive a response within two (2) business days, the order will be cancelled.

*** Orders received after 4:00PM EST will be processed the following business day. Orders received Saturday, Sunday or an observed Holiday will be processed the next business day. ***

Rest assured—your payment information is processed securely through our payment providers.

Shipping

Processing time: Most orders ship within 2–3 business days after payment clears.

Orders ship via USPS Priority Mail.
Large orders and rush orders ship via UPS to ensure timely delivery.

Tracking: Once your order ships, you’ll receive a confirmation message with tracking information.

Rescheduling & Cancellations

I understand that life happens. If you need to reschedule or cancel, please provide at least 48 hours notice.

To reschedule, please contact me via email or text (or submit a message through the Let’s Connect form) with your name and your requested new time(s).

• Requests made with 48+ hours notice may be rescheduled at no charge.

• Sessions missed or cancelled with less than 48 hours notice may be considered forfeited and are not guaranteed to be rescheduled.

Thank you for honoring my time and energy—this helps me hold space for everyone with care.

*** Free Intro Sessions are limited to one per person. Missed intros may not be rebooked.Item description